New Patients



“Dr. Hoy’s work is professional and really first rate.” -David S.

Services Provided.  Please review our Services page to learn about the services provided by Dr. J. John Hoy.  Medicine and surgery is specialized, and we may utilize other providers to achieve the best results.  If you have questions about whether a specific service is provided in this office, please email Dr. Hoy at the address below.

Please click here to find out what makes our practice unique.

Scheduling and Registration. Please use the Schedule Button above or reach out to us.  After scheduling you will receive two emails: 1) a new patient orientation email, 2) new patient paperwork through Mozart MD.  These are required to be submitted prior to the appointment.

Insurance and Billing.  Most insurances now are actively increasing cost-sharing with the patient for medical and surgical treatment, which means less coverage and more out-of-pocket expense.

Our team is certified in billing and collections compliance, practice management in addition to medicine and surgery, and have many years of experience in the industry.  Our goal is to find the treatment that will give you complete relief at the lowest cost.

Since fees are based on time and complexity, until the condition is evaluated, we are unable to provide complete information regarding total cost, or what is involved in a course of treatment.

Our office works with most insurance plans, including Cigna, Aetna, Regence, Premera, United Healthcare, First Choice, VA, Kaiser Permanente and Medicare.

We require insurance verification for referral status, eligibility and patient responsibilities prior to being seen.  Payment is due at the time of each service, as follows:

  1. Private pay and copays collected are a set amount.
  2. We also collect a deposit at the time of services for certain services that are known to not be covered by insurances, as well as deductibles and coinsurances.  Deductibles, coinsurances and deposits for likely non-covered services collected are an estimated amount, subject to further billing or credit after submission to insurance.

Please click for more information about how billing works in our office, and how costs are calculated.

Our office is PCI-DSS and HIPAA compliant. We protect your personal financial and health information.

Preparing for Your Appointment.  Please click here for directions and parking.  Most appointments are a half hour in length.  Please plan to arrive 15 minutes before your appointment time and allow for 30 minutes after your appointment end time.  The first visit is for consultation, with elective procedures on subsequent visits.

Please review our Patient Appointment Checklist and Policies and Procedures to make the most of your appointment. It is the responsibility of the patient to gather all necessary insurance referrals and medical records for the appointment.  We do not have access to other doctors’ electronic medical record systems.  If you wish Dr. Hoy to consider MRI, bone scan, CT, any other study besides x-ray, we need the radiologist report at the time of the appointment.  If you wish Dr. Hoy to consider an x-ray we need the images.  New updated x-rays may also need to be taken by Dr. Hoy during the appointment.

Dr. Hoy only addresses medical questions.  Ava Haroldson is your contact person for any administrative questions.  For questions regarding invoices please contact the number on your bill.

“Very professional and prompt service. Will return to Dr. Hoy for all my foot needs. Ava was friendly and handled intake and billing quickly.” -Mike W.