Patient Information



“Dr. Hoy’s work is professional and really first rate.” -David S.

Services Provided.  Please review Our Services to learn about the services provided by Dr. J. John Hoy.  We perform medical, orthopedic and surgical services, and often utilize other providers to achieve the best results.  If you have questions about whether a specific service is provided in this office, please reach out.  Please click here to find out what makes our practice unique.

Insurances Accepted.  Please call your insurance to confirm that Dr. Hoy, NPI number 1104820653, is in-network with your insurance plan.  We accept most insurance plans, including Cigna, Aetna, Regence, Premera, Meritain, United Healthcare, First Choice, Kaiser Permanente, Lifewise, Providence, Ambetter and Medicare.  We only accept Medicaid as a secondary insurance to another plan such as Medicare, not Apple Health as a primary insurance.

Billing Procedures.  Just because we accept an insurance does not mean there is no financial responsibility for the patient.  We are a point-of-service practice.  This means we verify insurance for referral status, eligibility and patient responsibilities.  If we find that you have a known patient responsibility amount we will collect it at the time of service, then bill your insurance company for the remainder.  Please be ready to remit each time you present for your appointment.  Examples are as follows:

  1. Deductibles and coinsurances.  These are common with working age adults and some senior citizens.  We collect an estimated amount at the time of service for deductibles, coinsurances and certain services that are known to not be covered by insurances.  We then submit the claim to your insurance for processing, after which you may have a billable balance or account credit.
  2. Copays.  These are common with senior citizens and some working age adults.  These known amounts are collected at the time of service.
  3. Private pay.  If you are not insured or are otherwise paying privately, payment is due in full at the time of service.

Since fees are based on time and complexity, until the condition is evaluated, we are unable to provide complete information regarding total cost, or what is involved in a course of treatment.  We will reach out to you regarding your insurance verification and payments due at the time of the appointment.  If you have any questions about your verification you may reach out to us and/or your insurance company.  There may be instances where the treatment of nails or calluses may not be covered by insurance. If applicable we will collect at the time of service.  Please click for more information, and how costs are calculated.

Preparing for Your Appointment.  Our preferred mode of communication is secure text and email so please be sure to check your texts and emails.  Secure text links expire in 48 hours if not opened and can always be resent upon request.  Please review our Policies and Procedures and Patient Appointment Checklist to make the most of your appointment.  Please click to see our COVID-19 update.