New Patients/FAQs


“Dr. Hoy had the highest rating, the best training and seemed to be the most professional. I was not disappointed. He was attentive to my needs, thorough and thoughtful. The service and recommendations he gave were very helpful and gave relief for my foot pain.” -Doris Diane D.

Our practice welcomes and appreciates all our patients and referral sources.  Referring providers please click here.

Scheduling appointments.  Please call us or use the this application.  You will receive enrollment information for the patient portal called Patient Fusion, in which you can schedule, review and change your appointments, message our office, and upload documents.  Please use your phone number to enroll.  We will contact you for health insurance verification, orientation and appointment confirmation.

Please carefully review and fill out the NEW PATIENT PAPERWORK.  Please upload them to your patient portal, or send them to us via secure and private e-mail  ( or fax (206-686-2184) as soon as possible, along with your photo ID, an enlarged copy of the front and back of your insurance card(s) and a list of your medications with dosages.  New Patient Forms must be completed by your appointment time.

Please also review our New Patient Tips to make the most of your appointment.

Your privacy and security is important to us.  We use HIPAA-compliant systems and email and have teamed up with PCIHIPAA for HIPAA and PCI compliance.

What to expect during your appointment:

“My approach to care is to know you as a patient, your day to day activities on your feet, and what your goals are.  I know the feet, and you know you.  I will make sure all items of medical concern are covered.  I will thoroughly examine all the systems of the foot and ankle, and correlate that with the systems of whole body. 

With that information I can make a proper diagnosis and get your feedback regarding all the personalized treatment options available, from the simplest to the most invasive, including utilizing other specialists as necessary.  After we choose the treatment option together, I will guide you through every step of the way and reassess to see how everything is working out.”  -Dr. Hoy

Insurances and Payment.  Our office accepts most insurance plans, including Cigna, Aetna, Regence, Premera, United Healthcare, First Choice and Kaiser Permanente. We work hard to minimize billing surprises.  According to InstaMed, 92% of consumers want to know payment responsibility prior to a provider visit.  Our team is trained, certified and experienced in insurance, billing and coding.  We verify for referral status, eligibility and deductibles and collect at the time of service.  Please see the Scheduling and Billing FAQs for information about how billing works in our office.

“Ava and Dr. Hoy were very professional and friendly. My experience was very smooth and stress free. Ava works with your insurance company to figure out your coverage and Dr. Hoy is a bright smiling face. His exams are very thorough and you leave with a solid plan of action!” -Gabrielle A.

“Very efficient office staff and setup. Dr. Hoy did a thorough examination for my plantar fasciitis. He has a very pragmatic approach and had me buy some reasonably priced orthotics from Nordstrom in the building downstairs. Cost was very reasonable–$125 for 30 min new patient visit.”  -Todd S.

“He was welcoming and listened well to the concerns I presented. I especially liked that I was able to write down my problem before I came in and he addressed them efficiently. I was diagnosed with a much different problem than I had been given before, and Dr. Hoy explained his simple, methodical method for his diagnosis as we went. I felt extremely cared for and like I will be able to make progress on my problem before I see him again. Definitely see Dr. Hoy if you’ve had problems seeing a general practitioner or orthopedist with no luck. It may be that you need a more specialized opinion.” -Samuel S.

“Great Experience. Dr. Hoy and team are friendly and genuinely care for the well being of patients.” -Karthik S.