FAQ

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“Excellent and well organized new patient registration. I was pleased with treatment and this practice in general – very competent care and pleasant interactions.” -Katrina B.

What conditions do you treat?  Please click on the blue menu items above to find out more about our practice and conditions we treat, or do a search about a topic of interest.  Thank you.

How does payment and insurance work?  Our office works with most insurance plans, including Cigna, Aetna, Regence, Premera, United Healthcare, First Choice and Kaiser Permanente.  We accept Medicaid if it is secondary to another plan such as Medicare or a private insurance.  Our team is trained, certified and experienced in insurance, billing and coding.  We verify for referral status, eligibility and deductibles and collect at the time of each service.  Please click for more information about how billing works in our office, and how costs are calculated.  Please contact us for health insurance verification.

How does scheduling and registration work?  Please use the Schedule Button above or reach out to us.  You will receive an orientation email, new patient paperwork, and enrollment information for the patient portal called Patient Fusion, in which you can review and change your appointments, message our office, and upload documents.  Please use your phone number to enroll.  Please review our New Patient Tips to make the most of your appointment.

What can I expect during my appointment?

“My approach to care is to know you as a patient, your day to day activities on your feet, and what your goals are.  I know the feet, and you know you.  I will make sure all items of medical concern are covered.  I will thoroughly examine all the systems of the foot and ankle, and correlate that with the systems of whole body. 

With that information I can make a proper diagnosis and get your feedback regarding all the personalized treatment options available, from the simplest to the most invasive, including utilizing other specialists as necessary.  After we choose the treatment option together, I will guide you through every step of the way and reassess to see how everything is working out.” 

-Dr. Hoy