Our distinguished team arranges your care, discusses with you how your insurance works, and collects the proper estimated amount at the time of service.

Our Medical Administrative Assistant is Ava Haroldson.  Ava is a native of Seattle, Washington.  She graduated from North Seattle College, Seattle, Washington, with a Certificate of Achievement in Medical Insurance Billing & Coding and an Associate of Arts Degree in General Studies.  She was also trained in Electronic Health Records (EHR) at Everett Community College.  She has previously been employed at Swedish Visiting Nurse Services, Amerigroup Washington and The Polyclinic.  Ava has been with the practice since 2016.  She is licensed in the State of Washington as a Medical Assistant, Registered.

Jessica Lopez is our Medical Assistant, in training as of 2024.  She is a Seattle native and graduated from the Medical Assisting Program at Bryman College, Renton, Washington.  She is pursuing her Bachelor of Arts Degree in Health Care Administration from the University of Arizona Global Campus.  Jessica has previously worked in our practice as a Medical Assistant in 2006.  She has also had extensive experience in customer service.

Pedro Reyes, III, is our Insurance Verification Specialist, in training as of 2024.  Pedro grew up in South Texas, and graduated with a Bachelor of Arts in Spanish and English from the University of Texas at Austin.  He has been an administrator at South Seattle College for 25 years and has a family history in the health professions.  He has assisted the practice for many years in various roles, particularly in marketing and practice management consultation.

Our Billing Department has been serving our practice since 2019.  They manage patient accounts, answer billing-related questions, and can be reached at 425-247-3534 or

“Dr. Hoy and Ava are very personable, I felt very relaxed during my first visit. Ava and I had several phone conversations prior to my initial visit, I felt as if we were old friends, it was such a pleasure meeting her and Dr. Hoy in person. The service is exceptional.” -Deborah