Our Medical Administrative Assistant is Ava Haroldson, MIBC. Ava is the person in our office who answers and returns phone calls, schedules and reschedules appointments, and makes your care happen. She also discusses with you how your insurance works and collects the proper estimated amount at the time of service.
Ava is a native of Seattle, Washington. She graduated from North Seattle College, Seattle, Washington, with a Certificate of Achievement in Medical Insurance Billing & Coding and an Associate of Arts Degree in General Studies. She was also trained in Electronic Health Records (EHR) at Everett Community College. She has previously been employed at Swedish Visiting Nurse Services, Amerigroup Washington, and The Polyclinic. Ava has been with the practice since 2016. She is licensed in the State of Washington as a Medical Assistant, Registered. She is also a member of the Washington State Podiatric Medical Assistants Association.
“Excellent care by Dr. Hoy. Great scheduling facilitation by office staff. Dr. Hoy responded efficiently and professionally to my foot problem. No complaints, only appreciation.” -Lois, 9/20/2016
“Dr. Hoy and Ava are very personable, I felt very relaxed during my first visit. Ava and I had several phone conversations prior to my initial visit, I felt as if we were old friends, it was such a pleasure meeting her and Dr. Hoy in person. The service is exceptional. Me and my feet are certainly on the right path so to speak!” -Deborah, 3/8/2018
“Dr. Hoy and his assistant, Ava, were very welcoming and competent. I got an appointment pretty fast and was impressed by the professionalism and the follow-ups. I can highly recommend Dr. Hoy’s practice. Thank you.” -Annette, 8/7/2016
Our Patient Accounts management care is provided by Stat Medical Billing Company, owned and operated by Rachel Greenberg. They have been working with our practice since 2006. Nelly Gazarova is the person you will be working with if you have a question about your bill. The Billing Department can be reached at 206-522-6640, Fax: 206-527-0147.
Rachel Greenberg, 10/7/2016: “Just wanted you to know that [a patient] thinks that you are the best podiatrist he has ever seen. He is very appreciative of the expert care he receives and called to tell me that. He also wanted me to tell you that Nelly [from the Billing Department] returned his call within about two minutes and he is grateful for such a prompt and knowledgeable response. He and his wife are looking forward to [the] next visit.”
“Dr Hoy and his staff were great. I went in for some problems with my feet. The treatment was great; my feet are doing a lot better.” -William B., 6/25/2015